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How do I make payments for the program?

Once charges are posted to your account you will receive an email from a ľ¹ÏÊÓƵ Global Learning fiscal team-member.  You can make your deposit payment for program confirmation online in Student Self-Service (formerly OASIS).  On the payments tab, select the option to "Pay by line item", check the box or boxes for the program description which will start with a 5-digit number, then 6 digits for the term date and then the program name and indicate your payment amount.

What happens if I miss a payment deadline?

Missing a payment deadline may result in removal from the program. If you anticipate any issues, contact the Education Abroad Office immediately to explore your options.

Is a deposit required to secure my spot in the program?

Yes, a non-refundable deposit is required to secure your place in the program. The deposit payment which applies to the total Study Abroad Program Cost, is due within 5 business days of your commitment to the program or no later than the application deadline, whichever is first. Non-payment of your confirmation payment does not absolve you of your financial liability. 

Can my deposit be transferred to another program if I decide not to participate?

Deposits are generally non-transferable unless otherwise stated in the program’s terms. Please reach out to the Education Abroad Office for case-by-case evaluations.

Are there scholarships available for education abroad programs?

Yes, various scholarships are available for eligible students. You are encouraged to apply early, as funding is limited. Visit ľ¹ÏÊÓƵ Education Abroad Scholarships for more information on available scholarships and deadlines. You can also reach out to the program advisor listed on the for your chosen education abroad program to inquire about available awards/scholarships. 

Can financial aid be used to cover education abroad costs?

Yes, financial aid can be applied to education abroad expenses, but it depends on your specific award package. Some scholarships and awards cover only tuition and do not include program costs.

If you have Bright Futures, it can be applied toward the program cost if all tuition is paid off. However, Florida Prepaid only covers tuition expenses and will not apply to additional program fees.

We recommend reaching out to the Financial Aid Office to understand how your financial aid package applies to your study abroad program.

All aid/awards are first posted to tuition/fees before the program costs, so you may have a program balance even after receiving the aid/scholarship. 

Yes, withdrawing from the program may result in penalties based on the timeline of your withdrawal:

Withdrawal Policy

Days Prior to Program	Withdrawal/Cancellation Penalty
31 or more days prior to program start date	$500 plus any non-recoverable costs and program payments made on my behalf - which could be up to the full cost of the program.
30 or fewer days prior to program start date	Full amount of program charges.

If you are considering withdrawing, please contact the Education Abroad Office immediately to understand your financial obligations.

How are refunds processed?

Refunds will first be applied to any outstanding balance on your student account. Once all balances are settled, any remaining funds will be returned to the original form of payment. Processing times may vary based on the university’s refund policies.

Why am I being charged a financial penalty?

When you applied to the program, you agreed to its financial terms and conditions. We understand that the information can be extensive, so we provided multiple reminders to help ensure you are aware of your financial responsibilities:

• Terms and Conditions
• System Notification Prior to Commitment
• Commitment Email
• Greenlight Email

Similar to other prepaid travel experiences like tours or cruises, our programs involve financial commitments. When you enroll, ľ¹ÏÊÓƵ allocates funds on your behalf and with program providers. As a result, withdrawing from the program after commitment incurs financial penalties.

If I withdraw from the program, am I eligible for a refund?

Refund eligibility depends on the withdrawal date and program policies. The deposit is non-refundable.  Please review the program’s terms or contact the Education Abroad Office for specific details.

How do I appeal my withdraw penalty?

Students who withdraw due to medical emergencies/illness or involuntary call to active duty, may appeal for partial refunds through a petition process.  Even in these instances, ľ¹ÏÊÓƵ cannot refund fees costs that cannot be returned (non-recoverable fees) by partners or vendors.  Students must provide documentation as part of the petition process.  Appeals for other reasons will not be considered. We strongly recommend that participants purchase Cancel for Any Reason or Interruption for Any Reason Insurance for this reason. 

I have a hold on my account. Can it be removed so I can register for classes?

No, per university regulations holds on student accounts due to outstanding balances will not be temporarily removed for class registration or grade releases. Students must pay their outstanding balance in full before any holds can be lifted.

If you have questions regarding your account balance, please contact the Registrar’s Office or Education Abroad Office for further assistance.

I have tuition deferment. Do I need to pay in full for the program 30 days before program start date?

Program costs are not deferred, and the tuition memo would not apply. We do work with you to postpone the program costs. To be considered for postponement, you need to complete the and attach a copy of the screenshots from Self-Service with the accepted award amounts / Aid for the term of the program.

Once we receive the information, we will review and let you know the amount granted postponement. 

I still have an outstanding balance on my Banner account even though I submitted my program postponement documents.

The balance will remain on your account till the award/aid is posted to your Banner account. Once it is posted, it should reduce the program balance unless you have outstanding tuition and fees.