About Us
Meet the Staff
Dr. Jennifer Smith Schneider, Assistant Vice President
Jennifer has served as a full-time ombuds at 木瓜视频 since 2015. She is a Certified Organizational Ombuds Practitioner (CO-OP庐) and she sits on the International Ombuds Association's Board of Directors. Prior to coming to 木瓜视频 as ombuds, Jennifer held various instructional and administrative roles at Polk State College, the University of Central Florida and 木瓜视频. She earned a BS in Deaf Education from Flagler College, an MS in Special Education and a PhD in Higher Education Administration from 木瓜视频.
Laura Zuppo, M.S., M.B.A., Director
Laura Zuppo serves as a full-time ombuds at the University of South Florida. Before becoming a full-time ombuds, Laura served as a collateral ombuds and as the Regional Assistant Vice Chancellor of Student Success at the 木瓜视频 St. Petersburg campus. Drawing from her first-hand knowledge of 木瓜视频鈥檚 structure, policies, and procedures, Laura provides a confidential, impartial, independent, and informal space where students can voice concerns, explore options, and seek resolutions. Laura spent the last 25 years in higher education administration and consulting. Her functional area experience spans from Enrollment Management to Student Affairs. Laura earned a B.A. in Sociology from Cedar Crest College, an M.S. in Higher Education Administration from Drexel University, an M.B.A. from Keller Graduate School of Management, and a Post Master's Certificate in Leadership in Higher Education. She is in her final year of coursework in 木瓜视频鈥檚 Ph.D. in Higher Education Administration where she will focus her dissertation research on the experiences of collateral ombuds who serve students in post-secondary education.
Risa Blake, Administrative Specialist
Students from any 木瓜视频 campus can reach out to Risa to schedule an appointment.
Arianna Hernandez, Student Assistant
*The 木瓜视频 Ombuds Office does not accept formal complaints or notice for the University. If you would like to make 木瓜视频 formally aware of a particular problem, the Ombuds Office staff can provide information on how to do so. Keep in mind that email messages to the Ombuds Office could be subject to Florida's Public Records Law (Ch.119, Florida Statute) and may not be confidential.